FAQ

How do I place an order?

Select the item you want and click on 'Add to Cart'. If you want more than 1 case, change the quantity and click 'Update Cart' or 'Checkout' and complete the checkout process.   

What payment methods do you accept?

Gas Monkey Energy accepts:

  • Visa
  • Mastercard
  • American Express
  • Discover

Promotion codes cannot be retroactively applied.

Will I be charged tax?

The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. 

How will I know that my order was accepted?

You will receive an email confirmation shortly after your order has been placed. Feel free to contact us directly with any questions at (972) 243-6659 or e-mail us at info@gasmonkeyenergy.com.

Can I add or remove items from my order once it is submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order. 

Can I cancel my order after it has been placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. 

Gas Monkey Energy wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

What if an item is out of stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

How do I check my order status?

Feel free to contact us directly with any questions at (972) 243-6659 or via email at info@gasmonkeyenergy.com.  

How do I return or exchange an item?

If you need to return or exchange an item purchased from our site, please email info@gasmonkeyenergy.com with the details of the item to be sent back and we will issue an RA# for you. This expedites the return process and makes it go more smoothly. Once you receive the RA # from us, please write it on the outside of your return package and mark the box with ATTN: WEB RETURNS.

RETURN POLICY

  • Merchandise must be returned within 30 days
  • Merchandise must be returned in its original form
  • We reserve the right to refuse a refund / exchange if the items have any signs of misuse or damage after it has been shipped.
  • Gas Monkey Energy does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to info@gasmonkeyenergy.com before sending the item back.
  • You may use a shipper of your choice for a full refund, less the original shipping cost. To insure we receive your return/exchange please request a tracking number from your shipper.
  • We are not responsible for lost returns or exchanges.
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method

Do you ship Internationally?

Gas Monkey Energy ships to select countries.